Terms of Service XSocks
By using our services, you agree to the following terms. These rules are mandatory for all users and ensure protection for both our interests and the interests of our clients.
1. Balance and Refunds
Non-refundable Balance
Any funds credited to your account in the system are non-refundable. This means that withdrawing funds or obtaining a refund for unused services is not possible under any circumstances. Make sure you are aware of this before adding funds to your balance.
2. Communication Ethics
Prohibition of Insults
Insults or aggressive behavior towards service employees or towards XSocks itself are strictly prohibited. We strive to maintain a professional and respectful atmosphere, and violating this rule may lead to sanctions.
3. Refunds for Proxies
Limited Refund Conditions
If a purchased proxy server stops working (goes offline) within the first hour after purchase, you have the option to return it using the "refund" button on our website. In other cases, refunds or exchanges for proxies are not possible, even if the server disconnects later.
Proxy Stability
We are not responsible for proxies becoming unavailable after 60 minutes from the time of purchase. However, this does not mean that every proxy will work stably for only one hour - their performance depends on many factors.
4. Usage Restrictions
Prohibited Actions
It is strictly prohibited to use proxies for sending emails (email marketing), spamming, or any other activities related to illegal mailings. Violation of this rule may result in immediate suspension of access to services.
5. Account Security
Responsibility for Hacking
We are not responsible for hacking or unauthorized access to your account. However, we are willing to assist the original account holder in recovering their username and/or password in the event of an incident.
6. Service Quality Responsibility
We are not responsible for client complaints related to the quality of services provided if they arise because the client did not understand the specifics of how our service works. Users are required to independently study the system's functionality before use.
7. Guarantees Regarding Blacklists and Fraud Scores
We do not guarantee that proxies will not be listed on blacklists or have a high fraud score.
8. Refunds for Geolocation Mismatch
Geolocation Mismatch
Refunds for geolocation mismatch of the proxy server are not possible. We use the most current geolocation databases and mobile device location data, allowing us to determine geo-location as accurately as possible. However, accuracy may vary due to the dynamic nature of IP changes on mobile devices.
Constant IP Changes
Almost all of our proxy servers operate on real devices, whose IPs change when the device moves, switches networks, and for other reasons. This should be considered when using our services.
9. Right to Suspend Account
Rule Violations
In case of violation of the above rules, XSocks reserves the right to suspend or terminate your account without a refund. We reserve the right to change these terms at any time, and changes take effect immediately upon publication.